More than a year ago, our world as we knew it turned upside down. Overnight, we were forced to adapt to the new reality, which is ruled by ample uncertainty, rapid instantaneous changes, and insecurity. Still, some did great, others somewhat worse. What is the recipe for success? Where is the difference? It’s about agility and the ability to maintain sound relationships. We used to nurture those qualities at a good lunch, a live meeting. Today, this is often not possible, not even rarely, let alone regularly. We don’t even find the right opportunity for a relaxed chat. We only strive for efficiency and focus on the task. The foundation of any sound relationship, both business and private, is trust. Do we really know how to develop it remotely, via phones and cameras? What do people need to trust us? Sound relationships are the key to long-term success.